Arsham, Is a very personably and professional service advisor. I have always called Arsham. He makes the visits easy.

I do not like the fact that I cant contact a live person when I needed to find out if my truck was ready. Very frustrating.

Arsham has been great! I’ve had air conditioning problems with my brand new truck for almost a year now. Arsham has got my truck in quickly and set up transportation for me each time I’ve been in. Service department has been great.

I normally would not take the time to leave a negative review, but unfortunately, I was somewhat underwhelmed by the service I received this time regarding my 2025 GMC Sierra. I first contacted the service department after receiving a warning that my transmission needed service. Needless to say, it was frustrating to see a transmission-related warning on a 2025 truck with less than 20,000 miles. When I called, I was told they would need to keep the truck for “a few days” to properly diagnose the issue. While that was not ideal, I understood that the issue needed to be addressed and made an appointment. Ultimately, my truck was at the service center for 10 business days—14 days in total. I was informed on the fifth day that a part was needed and had to be ordered. The following day, I was told the part had not yet arrived and that it was expected at the beginning of the following week. After following up myself, I learned on Tuesday that the part had arrived late and that it would be installed the following day. Communication was also a bit challenging. With the new automated phone system, it took approximately five minutes just to reach a person. The AI-assisted system repeatedly routed me back through the automated prompts, even when I needed assistance that the system could not provide. When I finally picked up my truck yesterday afternoon, I was disappointed to find that it was quite dirty from sitting outside for the duration of the service. I remember a time when part of good customer service meant returning a customer's vehicle clean after an extended service visit. While I realize cleaning the vehicle may not be part of the repair itself, it would have been a nice finishing touch and would have made a difference in the overall experience. I understand that service departments can be busy and that parts availability and staffing are sometimes outside of their control. However, having a relatively new vehicle experience a transmission issue and then having it remain at the service center for two weeks was already frustrating. The overall experience, including the length of time, communication difficulties, and condition of the vehicle when returned, left me disappointed. I am hopeful this was an isolated experience and that future service visits will be smoother. I appreciate the work that was ultimately done to address the issue, but I also hope the service experience can improve moving forward.

I purchased a new truck in 2025. It had water damage on the roof. Took it back to have the damage fixed took 6 hours. The damage was not fixed and had to take it back again same results. Ended up having the manager pay for an independent detailer to resolve the issue which was finally fixed. 1 year later I brought the truck in for an oil change and to have warranty pictures taken for some rust in the bed of the truck. This took 4 hours and when they brought the truck out there was water spots and sticky residue all over the outside of the truck. Extremely frustrating and the only reason I returned is because I had to go through the original dealership for warranty work.

Fernando is a solid dude. Truck was taken care of. Free Uber at drop off was nice.

Great service and car was repaired as promised. Arman was very helpful and I would take car back for any service.

A great and easy experience and John made it helpful in getting exactly what I wanted

Happy about the service was fast this time 1hr waiting time. Hope its like that everytime.

Service and personal are great Made appointment which was easy to do. Everyone at dealership is great to work with.

Fernando and team was able to fix the cooling issue in fast timely manner. Thanks!

Extremely happy with the service I received to get my daughters Buick Envista speakers replaced.

Very friendly staff and gets your vehicle back on the road . Would recommend Fresno Buick

I took my truck in for the auto butler and feel they did not clean my truck at all it loooked just like when we dropped it off and the last time we took it in it came back very nice

Took our truck in to have it serviced due a few issues the warranty approval took extremely long requiring us to pay for additional time on a rental vehicle however, that’s not the largest issue when we took it in. We also reported there was an issue with air-conditioning service advisor it informed us that that AC unit needed Freon so Freon was added picked up the truck after being there for two weeks and it’s still blowing hot air so now we have to bring it back in pay for another rental car.