Customer Testimonials

The service was fast, communication was great and I’m always greeted by friendly service staff. This is the only place I will take my Yukon for service!

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Armen always does a good job in getting me in and out of the service department. Job was done quickly and completely. Would recommend to friends and family.

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My service guy is always right on top of everything and very nice. Thanks again for the great service.

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Armen is my service mgr he has been great keeping me informed on everything that was going on with my truck.

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Great job but it did take a bit long to complete a simple routine service.

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Armen P. was very professional and upfront with all my service needs. Explained everything thoroughly, and provided realistic expectations for the time needed for service.

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Great service but Buick rep failed to ask for my service coupon discount. I need to go back and try to get reimbursed.

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Easy check- in and check-out. Appreciated progress reports in person and online. Arsham as usual is knowledgeable and explained procedures to take place. One negative issue… your prices are rediculous. $169 to $229 for oil changes and tire rotations are outlandish. I won’t be back for either of these.

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Everyone is super kind and professional. Excellent service. They go above and beyond to make the customer happy

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Best in Fresno great sales reps great business. Great management, great service. I would definitely send all my friends and family to fresno, Buick, GMC #1

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Always great service from Arsham. Been coming here a long time. Fast and dependable service.

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Haron took good care of us! Much better experience than our first service. Thank you

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Everyone was really friendly and helpful . They always have been. I did leave a message twice and didn't get a response to see if my truck was done after 3 weeks

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Arsham, Is a very personably and professional service advisor. I have always called Arsham. He makes the visits easy.

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I do not like the fact that I cant contact a live person when I needed to find out if my truck was ready. Very frustrating.

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Arsham has been great! I’ve had air conditioning problems with my brand new truck for almost a year now. Arsham has got my truck in quickly and set up transportation for me each time I’ve been in. Service department has been great.

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I normally would not take the time to leave a negative review, but unfortunately, I was somewhat underwhelmed by the service I received this time regarding my 2025 GMC Sierra. I first contacted the service department after receiving a warning that my transmission needed service. Needless to say, it was frustrating to see a transmission-related warning on a 2025 truck with less than 20,000 miles. When I called, I was told they would need to keep the truck for “a few days” to properly diagnose the issue. While that was not ideal, I understood that the issue needed to be addressed and made ... Read More

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DealerRater - Aug 28, 2026

I normally would not take the time to leave a negative review, but unfortunately, I was somewhat underwhelmed by the service I received this time regarding my 2025 GMC Sierra. I first contacted the service department after receiving a warning that my transmission needed service. Needless to say, it was frustrating to see a transmission-related warning on a 2025 truck with less than 20,000 miles. When I called, I was told they would need to keep the truck for “a few days” to properly diagnose the issue. While that was not ideal, I understood that the issue needed to be addressed and made an appointment. Ultimately, my truck was at the service center for 10 business days—14 days in total. I was informed on the fifth day that a part was needed and had to be ordered. The following day, I was told the part had not yet arrived and that it was expected at the beginning of the following week. After following up myself, I learned on Tuesday that the part had arrived late and that it would be installed the following day. Communication was also a bit challenging. With the new automated phone system, it took approximately five minutes just to reach a person. The AI-assisted system repeatedly routed me back through the automated prompts, even when I needed assistance that the system could not provide. When I finally picked up my truck yesterday afternoon, I was disappointed to find that it was quite dirty from sitting outside for the duration of the service. I remember a time when part of good customer service meant returning a customer's vehicle clean after an extended service visit. While I realize cleaning the vehicle may not be part of the repair itself, it would have been a nice finishing touch and would have made a difference in the overall experience. I understand that service departments can be busy and that parts availability and staffing are sometimes outside of their control. However, having a relatively new vehicle experience a transmission issue and then having it remain at the service center for two weeks was already frustrating. The overall experience, including the length of time, communication difficulties, and condition of the vehicle when returned, left me disappointed. I am hopeful this was an isolated experience and that future service visits will be smoother. I appreciate the work that was ultimately done to address the issue, but I also hope the service experience can improve moving forward.

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I purchased a new truck in 2025. It had water damage on the roof. Took it back to have the damage fixed took 6 hours. The damage was not fixed and had to take it back again same results. Ended up having the manager pay for an independent detailer to resolve the issue which was finally fixed. 1 year later I brought the truck in for an oil change and to have warranty pictures taken for some rust in the bed of the truck. This took 4 hours and when they brought the truck out there was water spots and sticky residue all over ... Read More

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DealerRater - Aug 27, 2026

I purchased a new truck in 2025. It had water damage on the roof. Took it back to have the damage fixed took 6 hours. The damage was not fixed and had to take it back again same results. Ended up having the manager pay for an independent detailer to resolve the issue which was finally fixed. 1 year later I brought the truck in for an oil change and to have warranty pictures taken for some rust in the bed of the truck. This took 4 hours and when they brought the truck out there was water spots and sticky residue all over the outside of the truck. Extremely frustrating and the only reason I returned is because I had to go through the original dealership for warranty work.

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Fernando is a solid dude. Truck was taken care of. Free Uber at drop off was nice.

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Great service and car was repaired as promised. Arman was very helpful and I would take car back for any service.

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A great and easy experience and John made it helpful in getting exactly what I wanted

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Happy about the service was fast this time 1hr waiting time. Hope its like that everytime.

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Service and personal are great Made appointment which was easy to do. Everyone at dealership is great to work with.

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Fernando and team was able to fix the cooling issue in fast timely manner. Thanks!

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Extremely happy with the service I received to get my daughters Buick Envista speakers replaced.

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Very friendly staff and gets your vehicle back on the road . Would recommend Fresno Buick

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I took my truck in for the auto butler and feel they did not clean my truck at all it loooked just like when we dropped it off and the last time we took it in it came back very nice

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Took our truck in to have it serviced due a few issues the warranty approval took extremely long requiring us to pay for additional time on a rental vehicle however, that’s not the largest issue when we took it in. We also reported there was an issue with air-conditioning service advisor it informed us that that AC unit needed Freon so Freon was added picked up the truck after being there for two weeks and it’s still blowing hot air so now we have to bring it back in pay for another rental car.

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Armen at service takes good care of our needs and listens to our concerns when it comes to our vehicle.

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Scheduled a drop off for Wednesday for the Thursday appointment. Called on Monday to find out they had yet to diagnose the issue. They got on it and had the truck back 2 days later and everything works good.

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Excellent customer service I can always depend on. I'm enjoying my vehicle and very satisfied with Fresno Buick

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Very friendly and get the work done, I have not had any bad service here and always pleasurable.

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The Fresno Buick GMC dealership on Blackstone Avenue offers a welcoming and comfortable environment where customer service is prioritized and actively demonstrated. Management's commitment includes regular check-ins, fostering a collaborative atmosphere among the various departments.

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Avoid This Dealership at All Costs – A Masterclass in How to Lose Customers! Oh, where do I even begin? This dealership is truly a one-of-a-kind experience — if by "one-of-a-kind" you mean a masterclass in how to make your customers question every life decision that led them to you. First off, let’s talk about customer service. Or rather, the lack of it. I’ve been left hanging more times than I can count. Calls? Ha. I wouldn’t hold your breath. I’ve asked for a supervisor more times than I’ve been asked to pay for services. ... Read More

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DealerRater - Aug 26, 2025

Avoid This Dealership at All Costs – A Masterclass in How to Lose Customers! Oh, where do I even begin? This dealership is truly a one-of-a-kind experience — if by "one-of-a-kind" you mean a masterclass in how to make your customers question every life decision that led them to you. First off, let’s talk about customer service. Or rather, the lack of it. I’ve been left hanging more times than I can count. Calls? Ha. I wouldn’t hold your breath. I’ve asked for a supervisor more times than I’ve been asked to pay for services. And guess who they send me to? Fernando! Who, instead of solving any problems, was apparently trained in the art of excuse-making. Impressive, really, how quickly he could come up with reasons why nothing could be done. My favorite? “I’ll pass it along to someone else.” Sure, Fernando. Great plan. Too bad it never seemed to happen. Then, as a delightful twist, they send me to Mike Templeton. At this point, I thought things had to get better, right? Wrong. Mike’s customer service philosophy seemed to revolve around two simple options: 1) Take it as-is, or 2) Go somewhere else. And why? Because, as he so kindly put it, he’s “got other customers to tend to.” What a relief, Mike! Clearly, my problem wasn’t that important. But let’s not forget the cherry on top of this disaster. My car? Parked at the dealership for over a month. And it took them two weeks just to diagnose an issue. For context, I’ve had faster turnarounds at a fast food drive-thru. Then, after they change my oil, I suddenly have an oil leak. Awesome. But, of course, when I call to follow up, I’m told it’ll take another month to get parts. So, two months without a reliable car, and I still have to make monthly payments. Let’s just say my faith in humanity, and this dealership, has all but evaporated. Honestly, if you want to experience the thrill of being completely ignored, lied to, and treated like you’re a nuisance for simply wanting your car fixed, this is the place for you. Otherwise, steer very clear of this place unless you’re into disappointment, frustration, and “solutions” that are non-existent. Horrible service, horrible customer care, and an overall horrible experience. Just save yourself the trouble, go with a different brand.

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I was in for my annual maintenance check up, service is always great and very timely, never more than an hour. My go to person is Fernando a really great person.

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Great team of workers. Service was fast and reliable. Would recommend this dealership to family and friends.

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Poor customer service in sales and service department. I wouldn’t go back if I had a choice

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Courteous knowledgeable, trustworthy, and very efficient. The service team is the best in the Valley by far.

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My car was dropped off on Thursday morning 10:00 a.m. (03/30) via appointment. I asked them to look at a noise coming from the right front of the vehicle and what appears to be the transmission slipping or slamming into gear. I waited and called back at 4:00 p.m. Friday afternoon (03/31). I was told, "oh, they are just test driving it now and will get in touch with you." A day and a half later and they are just touching my car. Thirty minutes go by and I get a call..."we identified the wheel issue but can'... Read More

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DealerRater - Apr 3, 2018

My car was dropped off on Thursday morning 10:00 a.m. (03/30) via appointment. I asked them to look at a noise coming from the right front of the vehicle and what appears to be the transmission slipping or slamming into gear. I waited and called back at 4:00 p.m. Friday afternoon (03/31). I was told, "oh, they are just test driving it now and will get in touch with you." A day and a half later and they are just touching my car. Thirty minutes go by and I get a call..."we identified the wheel issue but can't duplicate the transmission problem." Through a frustrated smile, I responded "that is because it doesn't happen until the car is warmed up and you are driving at around 30 mph, which I told you yesterday morning. Of course you didn't find anything, because you just drove down to the corner." Service rep says, "well...our manager lives in Visalia, if you give him permission he will take it with him over the weekend and be able to tell you something on Monday." Frustrated I give my permission. Saturday, Sunday, Monday go by, no call. I this morning, Tuesday (04/03) at 9:30. I have called seven times since then. All I get is a recording. I leave messages, nobody calls me back. Finally, at 1:40 p.m., I call and frustratingly tell the receptionist "do not transfer me to the machine again. Nobody responds and all I want to know is where is my car." She begrudgingly tells me she will try to figure it out and puts me on hold. Four times the phone is transferred, rings outs, and she picks it up. "Can I put you on hold?" the fifth time. Finally she comes back and tells me, "Oh, the service tech is driving it right now to see if the transmission is still slipping." Are you kidding me!!!!! This is the worst service I have ever received anywhere, for any thing. And to top it off, I get to pay them $300.00 for "diagnosing" what is wrong with my car. I can tell you what is wrong. You are diagnosing the xxxx thing. I ask for the service supervisor. "He is out of the office today." I ask for his supervisor, "uh, there isn't one, we just have departments." I look for the ownership information or the dealership manager. There isn't any information readily available. I will never use this dealership again. I suggest you stay away from them for any reason you have.

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